Replacement Policy

  • Manufacturing Defects: In the unlikely event, if you receive a product with manufacturing defects, we guarantee 100% product replacement at no additional costs.
  • Damaged in Transit: If the product is damaged in transit and received to you in tampered condition, we will replace the same product for you.

 

Exchange Policy

We Exchange All Products Within 365-Days From The Date Of Delivery.

  • Exchange on any product can only be done once.
  • No Exchange will be done, if we do not receive the product with issued certification or in case the product is found damaged.
  • Once the thorough quality check of the products is done, Nakshatra will issue a credit voucher of the same value.
  • There will be no exchange on gold jewellery/silver jewellery/coins/solitaires.
  • Once we receive the product at our logistics center, we will verify the product & its condition.
  • On exchange of any Diamond Jewellery; you will receive only Diamond Jewellery as a replacement. The same is applicable on Fashion Jewellery/ Watches and Artifacts.

After 365 days from the date of delivery, if you want an exchange of the purchased product, you will only receive 80% of the total product value through a credit voucher.

 

Please Note:

  • No Exchange will be made If we do not receive the product with issued certification or in case the product is damaged.
  • The refund amount will be processed only after thorough quality check of the product.
  • There will be no exchange on gold jewellery/silver jewellery/coins/solitaires.

You can purchase any product of your choice of the same or higher value of the Credit Voucher issued to you. You will only be liable to pay the amount that is above the gift vouchers worth.